Simone Souza is a seasoned professional with 20 years of experience in the contact center industry. They have held various roles, including supervisor, operations coordinator, quality analyst, and continuous improvement consultant. Simone has expertise in digital customer service, particularly in chatbot development and application. Currently, they serve as a senior quality manager at AeC, where they strategically support and develop a team of managers. Simone holds degrees in Computer Systems Analysis and ADS from Estácio and UNOPAR, respectively.
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