Tamara Graça is a Senior Quality Analyst at AeC, bringing over 10 years of experience in quality management. They have expertise in monitoring, analyzing, and improving strategic indicators like NPS and customer experience. In their current role, Tamara leads activities such as KPI audits and action plan development, utilizing Verint Speech Analytics and Text Analytics to identify patterns and opportunities. They are dedicated to transforming insights into actionable strategies that enhance customer experience and strengthen brand trust. Tamara is pursuing a degree in Quality Management at UNIASSELVI.
This person is not in the org chart
This person is not in any teams
This person is not in any offices