Kate Crowley

Kate Crowley is the Global Head of Client Experience at AECOM, where they lead the client experience strategy across global operations. With a strong background in brand and customer experience strategy, Kate has achieved significant success in managing large projects focused on enhancing client relationships and developing a customer-centric culture. Previously, they held various roles at AECOM, including Principal Clients & Marketing Advisor and Head of Client Experience for Australia and New Zealand, where they implemented successful brand positioning strategies and customer experience frameworks. Kate's early career includes customer service and marketing roles, culminating in a position as Customer Experience Manager at SouthWestern Business Process Services Ltd. Kate holds a BCL in Law from University College Cork.