Clair Murphy

Clair Murphy is currently serving as a Customer Manager at Aegon since March 2023. Previously, Clair held multiple senior roles at AXA from April 2000 to January 2021, including Head of Complaints, where responsibilities involved enhancing the handling and resolution of customer complaints for AXA UK. In the role of Head of Corporate Partner Operations, Clair ensured high customer service standards for over 4 million end customers and managed product sales for Corporate Partners. As Customer Service Manager, Clair oversaw a team of over 100 FTEs, focusing on Key Performance Indicators for Travel and Home Insurance. Additionally, Clair served as Third Party Manager, handling contract negotiations and sales performance for multiple insurance sectors. Early career experience includes positions as Team Leader and Customer Service Representative. Education was completed at Sir Charles Lucas from 1991 to 1996.