James Fayers is a seasoned professional in customer experience and journey management, currently serving as the Customer Experience & Journey Manager at Aegon since May 2023. Prior experience includes the role of Customer Journey Manager at M&G plc from September 2018 to May 2023, where James was instrumental in defining and enhancing bereavement journey strategies through customer insights and operational data. Prior to M&G plc, James held various positions at Prudential UK from August 2006 to September 2018, including Service Development Consultant, where responsibilities encompassed customer journey design and project support within risk management. James's career began as an Internal Sales Executive at Tech Data from December 2005 to August 2006. Academically, James holds a Bachelor of Science in Music Technology from the University of Hertfordshire and has additional educational credentials from The Open University and Farnborough 6th Form College.
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