William Scott currently serves as the Global Head of Service Management at Aegon, a position held since December 2011, where responsibilities include overseeing service management functions for various global federated companies and leading a team that delivers key ITIL services. Previously, as Distributed Services Manager, William managed distributed infrastructure and vendor relationships across global operations. William's prior experience includes roles as Technical Operations Manager at Glasgow Housing Association, Service Delivery Manager at Barclays Wealth, Systems Support Manager at Abbey National, and Systems Programmer at Scottish Mutual Assurance Society. William's extensive career in IT service management spans several prestigious organizations, contributing to enhanced operational performance and customer service standards.
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