Anthony Mann has extensive experience in service management and support within the Australian Energy Market Operator (AEMO) since July 2013. Currently serving as the Manager of Enterprise Service Management Support, Anthony oversees a team responsible for Service Desk and Client Service Support, incident management, problem management, stakeholder engagement, and change management. Previous roles include Service Desk Lead and Principal Service Lead, focusing on communication with stakeholders in various markets, including the National Electricity Market and gas supply hubs. Prior to AEMO, Anthony worked as a Call Center Agent at Ausgrid, handling customer retention efforts and support for emergency outages and billing inquiries.
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