Ramanpreet Kaur is an IT Services Analyst at the Australian Energy Market Operator (AEMO) since December 2019, specializing in system performance monitoring, network upgrades, and remote access management using various technologies including Cisco Secure ACS and BIG-IP Edge Client. Prior experience includes roles as an IT Help Desk Support Intern at Willis Towers Watson and IT Support Engineer at Wipro Technologies, where Ramanpreet contributed to Windows 10 migration projects and user data management. Additional experience encompasses IT helpdesk support and project consultation with various organizations, alongside academic credentials that include a Master's degree in Information Technology from CQUniversity and a Bachelor's degree in Computer Science from Punjab Technical University.
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