Jayaprakash D has extensive experience in technical support and engineering, currently serving as COE Technical Support - Tier - 2 at Aeries since November 2021. Prior to this role, Jayaprakash worked as a Team Lead at Tangoe from April 2011 to November 2021, where responsibilities included providing remote assistance for Symphony products at client locations. Earlier career experience includes a position as a System Engineer at VMG from April 2010 to April 2011, focusing on the installation of Windows OS drivers and support for the Driver Utility Package. Jayaprakash holds a Bachelor of Engineering (BE) degree in Information Technology from the East West Institute of Technology, completed between 2003 and 2008.
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