Cherilyn Jones is an experienced professional in the hospitality industry with a strong focus on guest relations and concierge services. Currently serving as Senior Manager of Concierge at Aero since June 2022, Cherilyn previously held multiple roles at milk + honey, including Reservations and Guest Experience Manager, where responsibilities included overseeing customer experience initiatives and leading a substantial growth plan for the Reservations team. Cherilyn's expertise encompasses coaching, conflict resolution, training, and employee relations, combined with a history of developing training programs and strategies aimed at elevating guest satisfaction.
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