Raphael Michael is a Duty Manager at AeroDarat Services within the Malaysia Airlines Group, bringing 22 years of experience in Airline Operations. Beginning their career in 1998, Raphael focused on self-development and was pivotal in establishing the Service Recovery Unit, which enhanced customer satisfaction and reduced service breakage during flight delays. They played a key role in the MH Juara program, fostering teamwork and contributing to a record profit in 2008. Additionally, Raphael was instrumental in transforming the Front End Check-In process, significantly improving customer experiences.
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