Mindy Poon

Mindy Poon is an accomplished professional with extensive experience in customer success, sales strategies, and project management across various industries. Currently, as the Director of Customer Success & Support Operations at Affinidi, Mindy leads a team dedicated to maximizing client value and fostering growth. Previous roles include positions as Lead of Customer Success & Support Operations at SWAT, and Director of Solution Sales & Customer Success, where Mindy directed sales strategies and client implementations. Mindy has also served as Growth Advisor at ConnectOne, Head of Tech Sales & Development at AGILE by ZomWork, and Head of Consultancy & Customer Success at Alpha7, demonstrating a consistent track record of driving impactful results and optimizing processes. Mindy’s career began in management consulting at PwC, contributing to ERP implementations and business transformation projects. Mindy holds a Bachelor of Engineering in Computer Engineering (Honours) from the National University of Singapore.