One of North America’s leading providers of multi-national customer management solutions specializing in customer contact, first party receivable management and third party recoveries.  Affinity Global helps Fortune 500 companies create profitable, sustainable connections with their customers. 
 
We leverage the latest technologies, Customer Operations Performance Centre Inc. (COPC) operational methodology, and more than 15 years of experience to deliver superior results to businesses. 
 
We connect people- our customers to their customers daily. We do so with an unsurpassed passion for performance and an unwavering commitment to results.
 
With offices in Canada, the U.S., U.K. and Panama, Affinity Global employs over 1,200 people worldwide.

Call Center

Debt Collection

Support Services

Affinity_Global

Affinity_Global's headquarters in Markham, Canada

The Montreal office specializes in customer service and debt collection, focusing on financial recovery solutions.

Montreal

This department focuses on the planning and execution of training programs to enhance employee skills and knowledge.

Training Coordination

The Customer Support Team at Affinity_Global plays a vital role in ensuring exceptional service delivery for clients by managing customer inquiries, facilitating effective communication, and resolving issues efficiently. Comprised of diverse specialists, including customer service representatives and debt collectors, the team leverages advanced technologies and proven methodologies to foster strong relationships and guide customers through their interactions, ultimately driving satisfaction and loyalty.

Customer Support Team

The Operations Team at Affinity_Global is responsible for optimizing and managing the daily functions of customer management solutions. This team ensures that processes are efficient and compliant, oversees workforce management to enhance productivity, and supports seamless communication between the company and its clients. By leveraging operational methodologies and advanced technologies, they maintain high-performance standards and drive continuous improvement across all service areas.

Operations Team

The Finance and Accounting Team at Affinity_Global is responsible for managing the company’s financial health through accurate accounting practices, budget management, and financial reporting. This team ensures compliance with financial regulations, analyzes financial data to inform strategic decisions, and oversees credit operations to optimize revenue recovery. Their expertise supports effective resource allocation and contributes to the overall profitability and sustainability of the organization.

Finance and Accounting Team

This department oversees the planning, coordination, and execution of operational processes to ensure efficiency and effectiveness.

Operations Management

This department oversees and manages all aspects of recovery processes and strategies.

People (2)

Jobs (0)

Other teams

Customer Support Team

Operations Team

Finance and Accounting Team

Operations Management

Recovery Operations