Bruno Gorini, MBA, is a trilingual professional with over 7 years of experience in leadership, process improvement, and customer satisfaction. They have held roles in major companies such as M. Dias Branco, Mercado Pago, and Unilever, where they managed teams, led improvement projects, and implemented operational strategies. Currently, Bruno serves as the CX Reporting and Insights Lead at Affirm. They earned a Bachelor of Engineering from Universidade Federal de Itajubá and an MBA from Fundação Getulio Vargas.
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