Catherine Ho has extensive experience in customer support and analysis, currently serving as Analyst I in Credit at Affirm since January 2022, after holding positions as Business Support Specialist II and I. Catherine's prior experience at Poshmark from February 2018 to January 2022 includes roles as Associate Community Manager - Disputes, Team Lead of Dispute Management, and Community Associate, where Catherine effectively resolved escalations, mentored new hires, and improved performance metrics. Early experience includes a barista position at Bitter+Sweet and an undergraduate research assistant role at the University of California, Davis. Catherine holds a Bachelor of Arts in Communications with a minor in Psychology from the University of California, Davis, obtained in 2017.
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