Diana P.

Diana P. is a skilled professional with extensive experience in fraud operations and customer support, currently serving as a Fraud Operations Performance Associate focused on Quality Assurance at Affirm since September 2021. In this role, Diana designed automated dashboards to enhance data accessibility and streamline reporting processes, achieving a 50% reduction in manual work. Earlier experience includes positions as a Fraud Operations Investigator II, where Diana utilized various fraud detection tools to mitigate high-risk behaviors, and as a Fraud Analyst at 99designs, demonstrating versatility in preventing financial losses through the use of multiple detection tools. Additional roles at 99designs involved customer support and designer support, where Diana effectively addressed inquiries and facilitated communication using platforms like Zendesk.