Michelle W.

Michelle W. is an accomplished professional with extensive experience in customer advocacy and management across various companies. Currently a Senior Associate in Customer Advocacy at Affirm since September 2021, Michelle previously held multiple roles at Poshmark from July 2017 to September 2021, where leadership and team collaboration were key, including managing a team of five as a Team Lead. Michelle's background includes significant achievements in dispute management, training and mentoring team members, and creating media content. Having worked in retail management positions at Lacoste and Tory Burch, Michelle demonstrated strong sales capabilities and customer relations skills, contributing to increased store performance and client engagement. Michelle holds a Bachelor's degree in Merchandise Marketing from FIDM, completed in 2015.