Sam Hall is an experienced professional in customer experience and program management, currently serving as a Customer Journey Owner (L5) at Affirm since October 2022, having previously held the role of VoC and Incident Remediation Specialist (L4). Prior experience includes working at Amazon from August 2016 to September 2022 in VoC Program Management and as a CX Operations Manager. Earlier in the career, Sam Hall worked at Chase as a Mortgage Regulatory Compliance Analyst for a short tenure in 2015 and spent several years at Bank of America as a Credit Card and Mortgage Collections Portfolio Manager from August 2008 to January 2015.
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