Ticiana B.

Ticiana B. is a Customer Experience leader with a strong focus on people-first leadership and data privacy. They are currently a Lead in Customer Advocacy and Retention at Affirm, leveraging extensive experience from previous roles, including a Senior Customer Experience Agent at Slack. Ticiana’s background includes managing teams, enhancing processes, and improving customer interactions across various organizations, such as Nordstrom and Saks Fifth Avenue. They hold a Bachelor's Degree in Communication and Media Studies and have completed postgraduate studies in Marketing.