Greg Smith

Greg Smith is an experienced IT professional currently serving as a Senior ITSM Consultant and Systems Administrator at AFJ Solutions since April 2021, specializing in ITSM applications such as ServiceNow, HaloITSM, and Cherwell, while adopting AGILE methodologies. Prior to this role, Greg worked at Arriva Group from September 2016 to April 2021 as an ITSM Systems Manager, focusing on enhancing ITSM tool capabilities and integrating with various systems. Previous positions include IT Configuration and Asset Manager and ICT Service Desk Analyst at Arriva Group, Senior Service Desk Analyst at Jacques Vert Group Limited, and Senior IMAC Agent at HP Enterprise Services. Greg began a career in the retail sector as a Sales Assistant at GAME. Greg holds an HND in Computing from Sunderland College and completed earlier education at Houghton Kepier.