Brian Fortson is the Director of User Experience at Aflac, bringing over 15 years of expertise in designing empathic customer experiences and managing cross-departmental stakeholder relationships. Previously, Fortson served in various leadership roles, including as a Senior Director of Innovation at Comcast and Director of Customer Experience at Blue Cross of Idaho, where they spearheaded digital transformation initiatives. Fortson's early career included significant contributions as a Lead Associate at Booz Allen Hamilton and as a Korean Linguist with the United States Air Force. Currently, Fortson is pursuing multiple advanced degrees across various disciplines, including Workforce Development, Technology Entrepreneurship, and Organizational Development.
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