Charleya Mack is an experienced case manager with a diverse background in disability claims and customer service. Currently employed at Aflac since October 2025, Charleya reviews and evaluates short-term disability claims while coordinating with various stakeholders to gather essential documentation. Previous roles include serving as a programmer at ZEISS Group, managing service orders and customer contracts, and acting as a case manager at Amazon, focusing on compliance with leave laws and benefit plans. Charleya has also worked as a claims processor at Optum and as a disability application specialist at Premier Disability Services, demonstrating strong analytical skills and a commitment to client satisfaction throughout a career that spans multiple organizations and roles in the financial and healthcare sectors. Educational qualifications include an Associate of Arts in Information Technology from the University of Phoenix.
This person is not in the org chart
This person is not in any teams
This person is not in any offices