Patience has extensive experience in technical support and customer service, currently serving as Team Lead for Technical Support at Afriex since July 2021, where improvements in ticket resolution time and customer satisfaction have been achieved through effective team management and process optimization. Previously, Patience held positions including Tier 2 Technical Support Specialist at Afriex, where complex issues for global remittance services were resolved, and Customer Support Specialist at QuickCheck, maintaining a high customer satisfaction score. Additional experience includes roles at MTrading and Nana Model College, focusing on client account management and administrative support, respectively. Patience holds a Bachelor's degree in Economics from Caritas University.
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