Ivan Rackerik Junior is a seasoned professional in customer experience with extensive experience in leadership roles across various organizations. Currently serving as Head of Customer Experience at Afya, Ivan is responsible for enhancing student and client satisfaction throughout their lifecycle and leading customer experience transformation efforts. In addition to this role, Ivan is a Professor of Customer Experience at G4 Educação and has founded O Básico Experience, focused on providing insights to simplify customer journeys. Previous positions include Executive Manager of Relationship at Atento Brasil and Director of Operations at Universidade Veiga de Almeida, where Ivan managed operations and implemented strategies to improve customer service. Ivan holds an MBA in Customer Experience Management from ESPM and has additional qualifications in management and transformative leadership.
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