Thanks for stopping by to find out more about us. We’re one of the largest car and home insurers in the UK and part of an international group, which is headquartered in Brussels. We go back a fair bit too – in fact, almost 200 years. 
Fast-forward to today and we’re proud to be one of Europe’s top 20 insurance companies* and a certified Top Employer in the UK 2022 and 2023.

Our UK team stands shoulder-to-shoulder with our most important people – our customers. We’re recognised for our excellent insurance cover and being easy and straightforward to deal with. Plus, we understand the need for choice, which is why our insurance can be bought with us directly and through your local insurance broker and our leading partnership brands. 

We have over 3 million customers and have a first-class attitude when it comes to being there for them when they need us most. Our UK-based, market-leading claims team are on hand 24/7 to help every step of the way and get things back to normal, quick smart. Plus, we give our customers a dedicated claims adviser to keep them up to speed from start to finish. 

Don’t just take our word for all this though. By having the customer at heart in everything we do, we scooped the Personal Lines Insurer of the Year Award at the British Insurance Awards for 3 consecutive years in 2021, 2022 and 2023. Additionally, we recieved the Personal Lines Insurer of the Year Award at the Insurance Times Awards in 2021, and achieved The Institute of Customer Service’s coveted ServiceMark Accreditation.

* https://www.advratings.com/insurance/top-insurance-companies-in-europe

Insurance

Ageas UK

Ageas UK's headquarters in Eastleigh, United Kingdom

This department oversees customer engagement strategies and operational efficiency to enhance client satisfaction.

Customer Operations

The Claims and Underwriting Team at Ageas UK is responsible for managing the assessment and processing of insurance claims, as well as evaluating risks and determining coverage for new policies. This team works collaboratively to ensure a seamless claims experience for customers, from initial reporting to resolution, while also developing innovative underwriting solutions to meet market demands. By leveraging their expertise in risk management, data analysis, and regulatory governance, they play a crucial role in maintaining the company's reputation for excellent service and customer satisfaction.

Claims and Underwriting Team

The Data and Analytics Team at Ageas UK is responsible for leveraging data to drive informed decision-making across the organization. They utilize advanced analytics, data modeling, and business intelligence to enhance pricing strategies, optimize claims processes, and improve overall customer experience. By combining expertise in data science and engineering, the team ensures that Ageas UK remains competitive and responsive to market demands while adhering to data protection regulations.

Data and Analytics Team

This department focuses on analyzing pricing strategies and models to optimize revenue and market positioning.

Pricing Analysis

This department oversees the planning, execution, and closing of projects, ensuring they are completed on time, within scope, and on budget.

Project Management

This department is responsible for overseeing the processing, evaluation, and negotiation of insurance claims.

Claims Management

The Customer Experience and Marketing team at Ageas UK is dedicated to enhancing customer satisfaction and engagement through comprehensive marketing strategies and insightful customer analytics. This team works collaboratively to develop innovative insurance propositions, optimize digital distribution channels, and implement effective communication strategies that highlight Ageas's commitment to customer-centric service. By leveraging data-driven insights, they strive to improve customer retention and acquisition, ensuring that Ageas remains a leading choice in the insurance market.

People (2)

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Other teams

Claims and Underwriting Team

Data and Analytics Team

Pricing Analysis

Project Management

Claims Management

Customer Experience and Marketing