Gam Dias

Unlocking the Power of Agent-Driven Salesforce Automation Salesforce is on a mission to deploy 1 billion Agentforce AI agents—but we believe the impact will surpass even that. Agentforce is not just automation; it's a transformative force. Yet, most organizations are implementing it on legacy Salesforce orgs with outdated processes, technical debt, and inconsistent data quality. Agents Unleashed: The Art and Science of Agent-Driven Salesforce Automation (Vol 1: Agentforce Here and Now) is the first guide designed for Salesforce customers navigating this transformation. While technical resources abound, few address the pitfalls of broken processes, hybrid human-agent work redesign, and the evolution of customer experiences. With deep expertise in AI, digital transformation, and responsible AI, I have spent 15+ years working in Silicon Valley as a product manager in BI & Analytics, co-founding the first native Salesforce process mining solution, and advising Fortune 500 companies on AI adoption and data strategy. Follow this page for insights on maximizing value from Agentforce, avoiding implementation failures, and shaping the future of AI-driven Salesforce automation.