Douglas MacHado

Douglas Machado is an experienced professional currently serving as Coordinator of Products for Personal Credit and Coordinator of Digital Channels at Agibank since January 2021, leading a team of five and overseeing strategic projects involving WhatsApp and URA. Previous roles include Product Owner, where responsibilities included managing chatbots across multiple platforms, and Business Owner for a consultant app aimed at enhancing digital contract formalization. Prior experience includes a Project Manager position at Lojas Quero-Quero S.A., focusing on profitability and customer experience in new store locations, as well as sales trainee and internship roles in engineering and municipal administration. Douglas holds a degree in Mechanical Engineering from Unisinos and has pursued further education in People and Business Management at Escola Conquer.