Rafael Roberto has extensive experience in customer service and back-office roles, primarily within the telecommunications and banking sectors. Starting as an Analista BackOffice at B2W Digital from March 2009 to September 2014, Rafael provided support for pending internal processes and customer inquiries. Subsequent positions included roles at Teleperformance and AlmavivA do Brasil as an Operador de Atendimento and Consultor de Atendimento, respectively. Rafael advanced to a Back Office position at Atento and has been serving as an Analista Back Office Transacional Conta Corrente at Agibank since April 2023, utilizing Salesforce for process improvement and customer experience enhancement. Rafael’s educational background includes a degree in Automação Industrial from Instituto Federal de Educação, Ciência e Tecnologia de São Paulo and a Técnico em Eletrônica from Escola Técnica Estadual Tereza Aparecida Cardoso Nunes de Oliveira.
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