Chris R.

Chris R. has a work experience that spans over several years, with their most recent position being a SR. Manager IT Support Services at Agilysys since 2015. In this role, they are responsible for managing the support and enhancement of Agilysys's end-user environment, remote compute environment, contact center environment, audio-visual equipment, telephony services, and third-party software. Chris works closely with senior management and stakeholders to understand technology needs, research solutions, present options, and implement solutions to satisfy business needs. Prior to Agilysys, Chris worked at Milner Voice & Data as a Sr. Telecom Engineer and Helpdesk Manager from 2011 to 2015. In this position, they provided technical leadership and subject matter expertise, managed projects, and ensured client satisfaction and issue resolution. Before that, they worked at UtiliQuest, LLC as a Network Engineer from 2008 to 2011. Chris was responsible for establishing network equipment standardization practices, re-engineering the MPLS infrastructure, and reducing monthly circuit costs. Their earlier experience includes working at Vigilar as a Network Administrator from 2006 to 2008, where they were accountable for designing and deploying training systems, implementing best practices, and leading strategic projects.

Chris R. completed an Associate of Applied Science (AAS) degree in CIS - Cisco Networking Specialist from Gwinnett Technical College in 2014. Their field of study was CIS - Networking Specialist. They then pursued a Bachelor of Applied Science (BASc) degree in Computer and Information Sciences and Support Services from Western Governors University starting in 2019, although the end year is not specified.

In terms of certifications, Chris R. obtained the following:

- ITIL v3 from Udemy in January 2019

- ShoreTel Certified Engineer from ShoreTel in June 2014

- Avaya Certified Implementation Specialist - ACIS from Avaya in August 2012

- Certified Mitel 5000 Technician from Mitel in October 2011

- A+ from CompTIA (specific month and year not provided)

- Avaya Professional Design Specialist (APDS-Net) from Avaya (specific month and year not provided)

- Network+ from CompTIA (specific month and year not provided)

- Security+ from CompTIA (specific month and year not provided)