Raghu K

Raghu K is an experienced professional with a strong background in technical support and team leadership. Currently serving as a Team Lead at Agio since December 2017, Raghu supervises a team of up to 15 employees, focusing on delivering exceptional service to external customers while establishing efficient work procedures aligned with company standards. Prior experience includes a role as a Technical Service Engineer at ALTISOURCE BUSINESS SOLUTIONS PRIVATE LIMITED from May 2014 to December 2017, where Raghu effectively minimized downtime through network monitoring and supported infrastructure services for clients and numerous servers. Raghu's initial experience includes positions at Convergys as a Technical Support Officer, where efficient complaint resolution and administrative support to the customer care team were primary responsibilities. Educationally, Raghu holds a Bachelor of Engineering degree in Electrical, Electronics, and Communications Engineering from the East West Institute of Technology, obtained between 2004 and 2012.