Alan Lei possesses extensive experience in luxury lifestyle management and customer service within the hospitality and travel industries. Currently serving as a Senior Dedicated Lifestyle Manager and Travel Specialist at Quintessentially since November 2017, Alan provides personalized services to top VIP members, encompassing travel arrangements, hotel bookings, and exclusive experiences. Prior to this role, Alan worked at Agoda as a Customer Service Specialist handling post-sale issues, and held the position of Premium Executive at American Express, focusing on high-net-worth client needs related to travel and lifestyle. Previous experience includes guest relations management at Four Points by Sheraton in Shanghai and a leadership role at Andaz, where Alan ensured guest satisfaction. Alan began a career in hotel management as a Sales Executive at Sheraton, coordinating events and catering. Alan's educational background includes an Associate's degree in Hotel Management from Les Roches.
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