Anna Y. is an experienced professional in workforce management and customer service delivery, currently serving as Associate Director for WFM Capacity Planning at Agoda since October 2019, where data-driven decision making and operational excellence are key focuses. Prior to Agoda, Anna held significant roles at Telekom Malaysia as AGM for Operations Performance and at VADS Berhad, contributing to customer experience strategies and overseeing large-scale operations. Anna's career began at HSBC as an Operations Manager, managing payment processing for the East Asia market. Educational qualifications include a Leadership Program from Cranfield University and a Bachelor of Applied Science (Honors) in Chemistry from the National University of Malaysia.
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