Famai S. is an experienced professional currently serving as the Change Enablement Lead at Agoda since July 2024. Prior to this role, Famai worked at TikTok from June 2024 to July 2024, holding positions as Service Resolution Lead, Partner Operation Manager, and E-commerce - SOP Enablement Program Manager. Earlier experience includes a tenure at Shopee in 2022, where Famai focused on process improvement and served as an SOP coordinator. Additionally, a digital marketing internship was completed at EventPass from November 2020 to March 2021. Famai holds a Bachelor of Business Administration in Accounting and Business/Management from Chulalongkorn University and has further education in the same field from the University of Victoria during the 2019-2020 academic year.
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