Jitendra N is currently the Regional Head of CX at Agoda, where they lead a team of over 500 professionals to enhance service efficiency globally. Previously, Jitendra held significant roles at TikTok, Vodafone, and Flipkart, showcasing a wealth of experience in operations management and quality assurance across various industries. Their career includes managing training functions, driving customer experience initiatives, and implementing process improvements. Jitendra holds a degree from the University of Rajasthan, where they studied from 2007 to 2010.
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