Michael Douyon is a seasoned IT professional with extensive experience in technical support and network management. Currently serving as a Global Technical Support Engineer at Agoda since March 2021, Michael previously held the same title at Agoda from January 2017 to June 2020, where responsibilities included site management across multiple locations, infrastructure build-outs, and inventory management, achieving a 98% KPI rating from user feedback. Prior roles include Chief Executive Officer at Douyon Global Enterprise, Senior Helpdesk Analyst at Grimshaw Architects, and Technical Support Specialist III at Medical Knowledge Group, showcasing a career marked by effective troubleshooting and resource allocation. Michael holds an Associate’s Degree in Information Technology from NPower and additional education from Nassau Community College.
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