Muntoe Chai serves as an Accommodation Service Manager at Agoda since November 2022, following a role as Customer Experience Team Leader at Klook from November 2021 to November 2022. Previous experience includes Customer Experience Specialist at TDCX from September 2020 to November 2021, and CX Team Leader at Strategos Advisory Sdn Bhd between May 2020 and August 2020. Muntoe Chai began a career in tourism as a Tour Leader at St. Nivel Tour Sdn Bhd from February 2017 to April 2020, focusing on resolving issues related to itineraries and managing various tour components. Muntoe Chai holds a degree in Hospitality Management (Tourism) from Tunku Abdul Rahman University of Management and Technology, completed in June 2017.
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