Nico E. is an experienced product designer with a strong background in designing and developing digital solutions for various industries. Currently serving as a Product Designer at Agoda, Nico E. collaborates with customer service teams and engineering leadership to enhance internal tools and create AI-powered platforms for case handling. Prior experience includes leading design initiatives at PayMaya Philippines, notably contributing to enterprise financial tools that significantly boosted transaction volumes, and implementing a tool that drastically reduced issue resolution times. With a history of managing UX teams at Make Technology Inc. and developing digital products across multiple sectors, Nico E. has a proven track record in user experience and product innovation. Educational achievements include a Master's degree in Information and Communications Engineering and a short course in Human Centered Design.
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