Ruchi S. is an experienced professional with a diverse background in customer experience and training, currently serving as a CX Manager at Agoda since January 2025. Prior experience includes a role in Trust & Safety at ByteDance for four years and as a Quality Team Lead at MattsenKumar LLC. Ruchi has also held positions as a Digital Media Manager at Jaipur National University and a Key Account Manager at Orca Web Technologies, focusing on client and internal communications, training needs, and soft skill development. Earlier experience includes a training role at GENPACT LLC and as a Training Manager at Jaipur Rugs Company Private Limited. Ruchi holds a Master of Science degree in Entomology from the University of Rajasthan.
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