Simon Leach

Simon Leach is an experienced professional in customer service and service delivery, currently serving as Associate Vice President for B2B & Accommodation Service Delivery at Agoda since November 2015. In this role, Simon leads global English operations across four locations with a team of over 1,000. Previous positions at Agoda include Senior Director of Accommodation Services and Global Service Delivery Lead. Simon's career also includes customer experience management roles at Audi UK and First Direct HSBC, where responsibilities ranged from team management to quality services. Simon holds a Bachelor of Arts degree in History from Newcastle University.