Charles Eldridge is an experienced IT professional specializing in ServiceNow development and architecture. Currently serving as an Architect and Technical Team Lead at AHEAD since July 2022, Charles focuses on incident resolution, stakeholder requirement gathering, and solution development within the ServiceNow platform. Previous roles include Associate Software Engineer at NewRocket, where responsibilities encompassed ITSM and performance analytics, and Software Engineer at OpEx Digital Consulting LLC, highlighting skills in custom application development and web technologies. Charles holds a Bachelor's degree in Computer Science from the University of Texas at Tyler, with a diverse background that includes roles in customer service and team management.
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