Eric Smith is an experienced IT professional with a diverse background in service delivery and application support. Currently serving as an Engineer in Service Delivery at AHEAD since December 2021, Eric provides support for PC hardware, software, printers, and application issues, alongside managing hardware inventory and imaging. Prior roles include a GE Application Support Engineer at GE Digital, where responsibilities included managing mobile device orders and training new employees, and various positions at CompuCom, such as GE System Integration Analyst, where Eric led a team of technicians and developed best practices during the Office 2010 to 2016 migration. Eric's career began at Atos as a Helpdesk Analyst and has involved extensive troubleshooting expertise across multiple platforms, reflecting a robust understanding of technology and IT service management. Education was completed at Cincinnati State Technical and Community College from 1999 to 2006.
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