Griscelda P. has a comprehensive background in client operations and sales support, currently serving as a Client Operations Specialist at AHEAD since October 2023, where responsibilities include enhancing Gross Profit Margin (GPM) and customer satisfaction through dedicated client service. Prior to AHEAD, Griscelda spent nearly 25 years at CDW, progressing through various roles including Services Ops Supervisor, Sales Operations Supervisor, Partner Specialist, Contract Analyst, Account Manager Sales Assistant, and BTC Sales Assistant. Throughout this tenure, expertise was developed in operational efficiency, strategic partnership, data management, and customer relations. Griscelda holds a Bachelor of Science in Business from the University of Phoenix.
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