Jonathan Sussman is a seasoned Cloud Engineer currently at AHEAD since February 2024. Previously, at CDI LLC, Sussman served as an Onboarding Engineer/Business Analyst and Resource Manager from November 2012 to March 2024, where responsibilities included establishing a Resource Management role, optimizing resource allocation, monitoring workload, and enhancing capacity planning processes. Prior experience includes a Senior Technical Support position at Alcoa from September 2002 to November 2012, providing advanced IT support for high-profile executives, and as Help Desk Manager at Stryker from March 2000 to August 2002, overseeing technical support for a large user base. Sussman holds a Computer Technical Support degree from The Chubb Institute and a Bachelor of Arts in Organizational Communication from the University of Hartford.
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