Kate Merchant

Kate Merchant is a skilled professional with extensive experience in customer service and operations management. Currently serving as a Service Operations Specialist at AHEAD since March 2022, Kate focuses on digital transformation through advanced cloud infrastructure and analytics. Prior experience includes roles as a CX Coach at United Wholesale Mortgage and Regional Quality Manager at Sixt, overseeing 28 locations and emphasizing process improvement and customer retention. Early career roles include branch management positions and internships in marketing. Kate holds a Bachelor of Arts in Marketing from Michigan State University and has completed an International Business summer program at UNSW.