Katie Floyd

Katie Floyd is a Senior Business Process Consultant at AHEAD, specializing in IT Service Management and the ServiceNow platform. With 13 years of experience in the ITSM process realm and over 8 years dedicated to implementing ServiceNow, they thrive in customer-focused environments, collaborating closely with clients and stakeholders. Previously, Katie served in various roles across multiple companies, including senior positions at Thirdera and P5 Solutions, Inc., and held diverse roles such as Business Analyst and Service Delivery & Process Manager. Katie earned a BS in Vocational Rehabilitation from the University of Wisconsin-Stout.