Michael Williams is an accomplished System Administrator with extensive experience in server infrastructure management and customer support. Currently with AHEAD since October 2021, Michael leads a team of systems administrators, achieving an impressive average resolution time of 30 minutes for high-priority incidents. Prior to this role, Michael worked at Logicalis from February 2019 to October 2021, where responsibilities included troubleshooting Windows and Linux infrastructures and significantly reducing response time through efficient coordination of on-call escalations. Michael also held the position of Systems Operator, responding to over 100 alerts daily and maintaining a high customer satisfaction rating. Earlier experience at Dealer Specialties involved consulting with 3rd party vendors to address website issues, demonstrating strong communication skills and a commitment to customer service.
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