Ryan Duclos is a Principal Technical Consultant with over 10 years of experience specializing in architecting and delivering solutions on the ServiceNow platform. They have a strong background in ITSM, custom application development, and complex system integrations, demonstrating a proven ability to lead full-cycle implementations and enhance operational efficiency. Before joining AHEAD in 2025, Ryan held various positions, including Senior Technical Consultant at Thirdera and Senior ServiceNow Engineer at Burwood Group. They hold a Bachelor of Science degree in Computer Game Development from DePaul University. Ryan is also a certified ServiceNow Administrator, Application Developer, and ITSM Implementation Specialist.
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