Sourav P.

Sourav P. is an experienced operations lead currently working at AHEAD in Managed Services since January 2024. Prior to this role, Sourav served as a manager at Google Operations Center, managing multiple service desk accounts and channels from April 2023 to October 2023, with a background in shared service desk operations. From December 2014 to April 2023, Sourav held the position of Lead Manager in Client Services at Rackspace Technology, where responsibilities included routing problems to IT support staff and managing vendor relationships. Earlier experience includes a consultancy role at Progressive Infovision Private Limited, focusing on helpdesk ticketing systems and support incidents, as well as an IT Consultant position at Vipul Motors Private Limited, providing technical support to end-users. Sourav holds a Master of Computer Applications from Maharshi Dayanand University Rohtak and a Bachelor of Computer Applications from Maharishi Dayanand University, Rohtak.