Steven St. Germain is an accomplished IT professional with extensive experience in digital transformation and IT service management. Currently serving as a Principal Consultant at AHEAD since April 2022, Steven previously held key leadership roles including Client Services Director at Maryville Consulting Group and Vice President of Business Transformation at Crossfuze. Steven has a proven track record in managing large-scale IT operations, having transformed support environments and implemented ITIL-aligned processes at Reinsurance Group of America. Steven’s expertise encompasses IT Operations Management, ServiceNow consulting, and the development of metrics and reporting systems that enhance service delivery and customer satisfaction. Steven holds a Bachelor’s degree in Business Administration from Lindenwood University.
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