Julie Smith

Julie Smith has a diverse and extensive work experience spanning over several decades. Julie most recently served as the Head of Business Architecture at AI4Process starting in February 2022. Prior to that, they worked at Atos from 2019 to 2022 as a Pega Solutions Delivery Manager. Their responsibilities at Atos included leading Pega Business Architecture and Solutions Delivery for Aegon EB BPO, managing resourcing and quality, and successfully transitioning a third-party resource provider. Julie also played a crucial role in managing the Pega delivery elements of the Service Improvement Program.

Before their time at Atos, Julie held multiple roles at Aegon from 1997 to 2019, including Solutions Delivery Manager, Scrum Master for Pega Delivery, Senior Pega Business Architect, BPM Delivery Centre, Senior Business Analyst, and Business Analyst. Their contributions at Aegon involved implementing Agile development processes, supporting Aegon's workflow system (Pega), and providing technical consultancy on design and re-use of processes and business rules in Pega.

Julie's career began in 1994 at Scottish Life, where they worked as an Insurance Clerk until 1996. Overall, they bring a wealth of experience in business architecture, solutions delivery, Pega implementation, and process optimization.

Julie Smith attended Beeslack High School in Penicuik, Midlothian from 1988 to 1994. Julie obtained certifications as a Certified Pega Business Architect (CPBA) v8.6 in 2022, a Certified Pega Business Architect 7.2 in 2018, and a Certified ScrumMaster in 2016.